ClearlyRated
ClearlyRated is a survey program that helps service providers in boosting their online reputation. It is based on the Net Promoter Score. NPS is a widely accepted measurement factor for service quality and customer satisfaction. These scores can be used to enhance their services and boost their ratings in order to get ahead of their competitors.
Top ClearlyRated Alternatives
- NICE
- Delighted
- SMG
- Nicereply
- Feedier
- iperceptions
- MyFeelBack
- PeopleMetrics
- Feedify
- ResponseTek
- Solodev
- KPMG Nunwood
- Listen360
- Wootric
- Genesys Platform
Top ClearlyRated Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
Nicereply
Nicereply is an enterprise feedback management software that lets you know whether your customers are satisfied or not.
Feedier
Feedier is an online platform that provides a feedback administration system to users.
iperceptions
Provides customer experience management and voice of customer software that helps you to improve your customer experience.
MyFeelBack
The questions asked frequently while requesting feedback are generalized and repetitive in most cases, but...
PeopleMetrics
The software is used to build a culture where decisions are made based on customer...
ResponseTek
It can generate detailed reports of customer journey data, including interaction type, touchpoint, churn reduction...
KPMG Nunwood
It can help businesses grow more by improving customer experiences and making better customer-centric business...
Listen360
They create interactive feedback forms for your customers to ask various questions to judge their...
Genesys Platform
Genesys features many customer engagement channels, including multimodality, journey management, and orchestration to determine and...
ClearlyRated Review and Overview
Online service providers use every possible way to earn the trust of their customers. Customer satisfaction plays a major role in the success rate of the services but using optimized systems and impressive user interfaces don't ensure positive ratings from your customers.
However, your Net Promoter Score can definitely help you in getting clients as it gives them confidence that your services are being acknowledged at a global level. ClearlyRated notifies the service providers of every minor issue the customers are facing. This systematic way of discovering and resolving issues helps them excel in their services.
Net Promoter Score
ClearlyRated performs surveys on customers with conventional methods. These surveys are analyzed further to calculate the Net promoter Score. NPS is calculated by categorizing customers as promoters, passives, and detractors. Any service with good NPS is more likely to get recognized among all the other service providers. The detailed reports are forwarded to the service providers to get them a clear view of their client's requirements and usage.
Easy Access and Handling
ClearlyRated creates surveys in accordance with the service and user requirements. There are few NPS questions that are believed to be enough to get an overview of user experience with the service. These surveys are device-independent, making it more convenient for the user to complete the survey. ClearlyRated uses precise notifications for organizations.
A "Detractor alert" is forwarded via mail to resolve the queries as soon as possible. Mentioned drawbacks are forwarded to the concerned teams or individuals. The progress can be tracked thoroughly to ensure quick action. These functionalities make ClearlyRated preferred by services as well as the users.
ClearlyRated Awards
Every organization focuses on customer satisfaction to establish in the market and create a customer network. Mere words of appreciation are not enough to make the customer believe in your services. Therefore, ClearlyRated honors service providers with awards annually.
These awards are the achievements earned by a service provider by getting a decent Net Promoter Score. Annually five service providers are ranked from distinct fields of focus through their customer feedback. ClearlyRated can skyrocket the market reputation and query handling strategy of any service provider.
Company Information
Company Name: ClearlyRated
Founded in: 2003