ClearlyRated
A powerful tool for B2B service providers, ClearlyRated empowers firms to gather and analyze actionable client feedback, enhancing client retention and market differentiation. With over a decade of expertise in satisfaction surveys, it bridges the gap between client experience and buyer perception, enabling providers to navigate the evolving landscape of buyer decision-making.
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ClearlyRated Review and Overview
Online service providers use every possible way to earn the trust of their customers. Customer satisfaction plays a major role in the success rate of the services but using optimized systems and impressive user interfaces don't ensure positive ratings from your customers.
However, your Net Promoter Score can definitely help you in getting clients as it gives them confidence that your services are being acknowledged at a global level. ClearlyRated notifies the service providers of every minor issue the customers are facing. This systematic way of discovering and resolving issues helps them excel in their services.
Net Promoter Score
ClearlyRated performs surveys on customers with conventional methods. These surveys are analyzed further to calculate the Net promoter Score. NPS is calculated by categorizing customers as promoters, passives, and detractors. Any service with good NPS is more likely to get recognized among all the other service providers. The detailed reports are forwarded to the service providers to get them a clear view of their client's requirements and usage.
Easy Access and Handling
ClearlyRated creates surveys in accordance with the service and user requirements. There are few NPS questions that are believed to be enough to get an overview of user experience with the service. These surveys are device-independent, making it more convenient for the user to complete the survey. ClearlyRated uses precise notifications for organizations.
A "Detractor alert" is forwarded via mail to resolve the queries as soon as possible. Mentioned drawbacks are forwarded to the concerned teams or individuals. The progress can be tracked thoroughly to ensure quick action. These functionalities make ClearlyRated preferred by services as well as the users.
ClearlyRated Awards
Every organization focuses on customer satisfaction to establish in the market and create a customer network. Mere words of appreciation are not enough to make the customer believe in your services. Therefore, ClearlyRated honors service providers with awards annually.
These awards are the achievements earned by a service provider by getting a decent Net Promoter Score. Annually five service providers are ranked from distinct fields of focus through their customer feedback. ClearlyRated can skyrocket the market reputation and query handling strategy of any service provider.
