Cloud Contact Center

Cloud Contact Center

By: YTel

The Cloud contact center is a compilation of tools and services for handling communication between the provider and clients. It is meant for services that focus on interacting with their customers like call centers and marketing companies. It is designed in order to handle multiple communication channels simultaneously and efficiently.

Based on 8 Votes
Top Cloud Contact Center Alternatives
  • Fenero
  • TeleTech
  • ContactMe
  • CallTools
  • Plaxo
  • Convoso
  • CloudTalk
  • Bright Pattern
  • Fruux
  • Zoho ContactManager
  • Clarity Connect
  • Amazon Connect
  • Evercontact
  • BigContacts
  • Batchbook
Show More Show Less

Top Cloud Contact Center Alternatives and Overview

1

Fenero

By: Fenero
Based on 20 Votes
2

TeleTech

TeleTech (TTEC) is a company that provides customer experience services...

By: TTEC
Based on 3 Votes
3

ContactMe

ContactMe is a business contact management application used commonly by small businesses to manage contacts, track daily tasks, add contacts, and more.

By: Vistaprint Netherlands B.V. From Netherlands
4

CallTools

CallTools is a contact centre operation software with advanced tools and solutions to enhance call centre businesses.

By: Call Tools
Based on 11 Votes
5

Plaxo

Plaxo is a cloud based contact storage and management application that is used to maintain clean, updated and easily accessible contacts and address book.

By: Plaxo Inc From USA
6

Convoso

By: Convoso
Based on 10 Votes
7

CloudTalk

By: CloudTalk
Based on 13 Votes
8

Bright Pattern

They cover a large virtual network and provide coverage to clients from all around the...

By: Bright Pattern
Based on 12 Votes
9

Fruux

It is an ideal CRM application for teams that work in collaboration and share contacts...

By: fruux GmbH From Germany
Based on 12 Votes
10

Zoho ContactManager

In addition to employee profiles, ContactManager can be used to store and manage customer information...

By: Zoho Corporation Pvt. Ltd. From USA
Based on 11 Votes
11

Clarity Connect

Clarity Connect is an online call center software which provides end- to end solutions, in...

By: Clarity Consulting
Based on 8 Votes
12

Amazon Connect

By: AWS
Based on 16 Votes
13

Evercontact

The software can easily integrate with and updates data from various third-party apps, such as...

By: Kwaga SAS From France
Based on 12 Votes
14

BigContacts

It features a powerful dashboard that can be used to manage all contacts, tasks, schedules...

By: BigContacts, LLC From USA
Based on 22 Votes
15

Batchbook

It allows users to easily manage all their business contacts and customer information on an...

By: BatchBlue Software, LLC From USA
Based on 6 Votes

Cloud Contact Center Review and Overview

In every organization, communication plays a crucial role in success. Even in firms that are not communication centered, service providers have to attend the queries of their customers regularly. The Cloud contact center is the overall solution for all the channels developed for interacting with customers. It is capable of handling calls, SMS, and automated responses for the users. It is cloud-based, making it easier to keep records on a central database for further tracking and reviewing. The Cloud contact center lets the user keep all the communication-related data in one place.

All in one

While using Cloud Contact center, you don't have to use separate applications for each channel. Users can manage incoming calls by using call distribution to make it easier for customers to reach them even when there are long queues. Customers are selected using prediction algorithms for outgoing calls. Customers can be sent SMS on their handheld devices for brand awareness and updates. They can also send SMS to the providers in case of queries. The system can be programmed with voice API for the quick response and reaching out to as many customers as possible.

Smart Customer Handling

Earlier, communicating with customers was a complicated task even while having large manpower at your exposure. Technical advances gave rise to smarter ways of communication handling. Calls and SMS can be scheduled to get to the customers at peak time to get a better response. Calls are recorded regularly for further assessment. Agent scripting is used to determine the interest of customers, making the exchange easier. Toll-free numbers can be used to send SMS to customers. SMS services can reach a global level to expand the brand. Pay per minute, reporting and conferencing enhances user experience with Cloud Contact Center.

Best in Class

Cloud Contact Center believes in simplicity. Its interface can be controlled without any specific programming control. Regular client support can be accessed anytime, making the experience smooth and reliable. Cloud Contact center can personalize their system according to their clients to provide them the set up they need.

Company Information

Company Name: YTel

Founded in: 2012