Zultys MXIE
Zultys MXIE is an advanced contact center software designed to optimize operations and enhance customer engagement. With features like multi-party video calls, group chat, and seamless mobile access, it streamlines communication for remote teams. Users benefit from visual voicemail, efficient call routing, and secure file sharing, ensuring a productive collaboration environment.
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Top Zultys MXIE Features
- Mobile app feature parity
- Seamless browser-based solution
- Secure instant messaging
- File and image sharing
- Conference call integration
- Multi-party video calls
- External contact collaboration
- Temporary access links
- Visual voicemail interface
- Quick message transfers
- Fax messaging capability
- Operator groups support
- Multiple agent roles
- Customized call handling rules
- VIP call routing
- Find Me/Follow Me feature
- Team status visibility
- Group chat functionality
- Enhanced customer engagement
- Collaboration hub for projects
