Intermedia Contact Center (formerly Telax)
Intermedia Contact Center offers advanced cloud-based solutions for businesses to manage customer interactions across multiple channels, including voice, SMS, and email. With features like intelligent call routing, real-time insights, and robust security measures, it enhances productivity and improves customer experiences, ensuring seamless communication and effective problem resolution.
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Top Intermedia Contact Center (formerly Telax) Features
- Intelligent call routing
- Real-time caller identification
- AI-driven interaction insights
- Multi-channel communication support
- Skills-based call distribution
- Proactive outreach messaging
- Seamless integration with Unite
- Remote agent deployment
- Triple Shield Security
- Automated customer insights
- Customizable reporting tools
- Real-time interaction monitoring
- Enhanced coaching capabilities
- Sentiment and keyword search
- Consolidated communication platform
- Quick onboarding process
- Access to advanced call features
- Extensive API support
- Flexible pricing plans
- 24/7 security monitoring
