Contakti
Offering exceptional customer service, this platform provides tools that empower employees. Seamlessly integrating with email systems, it transforms web form information into support tickets and automates ticket creation. With features like chat support, video meetings, and robust reporting, it enhances communication and optimizes sales forecasting, ensuring a superior customer experience.
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Top Contakti Features
- AI-powered communication channels
- Automated ticket creation
- Seamless email integration
- Low-barrier chat support
- Callback feature for customers
- Versatile SMS communication service
- Advanced mobile switch service
- Scheduled video meeting initiation
- Real-time customer data aggregation
- Time tracking by project
- Easy appointment booking system
- Customizable dashboard monitoring
- Comprehensive summary reporting
- Comparative performance reporting
- Task automation for efficiency
- Automated task prioritization
- User-friendly interface
- Quick adoption by staff
- Graphical performance analytics
- Enhanced customer service efficiency
