Conversity
Conversity transforms Facebook Messenger into a powerful customer engagement platform. It efficiently routes incoming chats to the right internal teams, manages offline i... Conversity transforms Facebook Messenger into a powerful customer engagement platform. It efficiently routes incoming chats to the right internal teams, manages offline inquiries, and facilitates seamless chat transfers. With customizable multi-level menus, it enhances user interactions and integrates smoothly with major CRM and CMS systems, optimizing customer support experiences.
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Company Information
- Company: Aumenta Global Services
- Country: India
Top Conversity Features
- Multi-party conference support
- Custom interactive menus
- Advanced chat routing
- Offline chat management
- Seamless CRM integrations
- User input collection
- Department-specific chat distribution
- Real-time chat transfer
- Analytics and reporting tools
- Automated response templates
- User-friendly interface
- Mobile-friendly design
- Priority chat handling
- Transcription of chat history
- Scheduled chat follow-ups
- Customizable branding options
- Integration with e-commerce platforms
- Multi-language support
- Chatbot integration capabilities
- Secure data handling features
