Decode
Decode is a cutting-edge live chat software that enables real-time conversations with customers, complete with instant transcriptions and the ability to share multimedia. Users can analyze participants' emotions and engagement through advanced AI technologies, while seamlessly organizing and collaborating on insights from meetings across various platforms.
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Top Decode Features
- Real-time customer conversations
- Live meeting transcriptions
- Speaker identification in transcripts
- Tagging key meeting moments
- Create virtual surveys
- Share videos and images
- Emotion insights capture
- Unified dashboard for meetings
- API integrations across platforms
- Searchable conversation data
- Highlight and tag conversations
- Emotion AI technologies integration
- Voice tonality analysis
- Behavioral nuance insights
- Comprehensive analytics dashboard
- Create and manage conversation tags
- Summarize conversations with evidence
- Library of conversations
- Collaboration with team tagging
- Aggregate analytics at tag level
