ConVox
ConVox is an advanced call center software designed to enhance customer interactions across multiple channels. It features a Predictive Dialer that optimizes outbound calls by connecting agents only to live responses, boosting productivity. With an integrated Omnichannel Contact Center, it unifies voice, chat, email, and social media, empowering agents for personalized support.
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Top ConVox Features
- Predictive dialer for efficiency
- Omnichannel communication integration
- Customizable IVR system
- Real-time analytics dashboard
- Mobile contact center app
- WhatsApp customer engagement
- Ticket management system
- Live call monitoring
- Performance tracking for agents
- Automated customer interactions
- 360-degree customer interaction view
- Multi-participant audio conferencing
- Lead management and tracking
- Enhanced customer satisfaction tools
- Flexible deployment options
- Cutting-edge VoIP technology
- CTI integration capabilities
- Global service availability
- Personalized support solutions
- Dedicated R&D for innovation.
