C-Zentrix Contact Center
C-Zentrix Contact Center is a cloud-based call center software designed to enhance sales and customer support through omnichannel and AI-driven solutions. It features advanced dialers, custom IVR, and seamless CRM integrations, enabling agents to manage voice and non-voice interactions efficiently. With real-time analytics and 99.99% uptime, it optimizes productivity and enriches customer experiences.
Top C-Zentrix Contact Center Alternatives
ConVox
ConVox is an advanced call center software designed to enhance customer interactions across multiple channels.
DeepCall
DeepCall revolutionizes emergency communication by integrating multiple channels, ensuring efficient connection for police services like 112, 911, and 100.
CallerDesk
CallerDesk enhances sales performance by automating personalized follow-ups and efficiently managing customer interactions through IVR and call tracking.
Belsmart
Designed for sales and support teams, this cloud-based smart PBX and contact center software empowers medium to large companies with seamless communication solutions.
AVA Call Center
AVA Call Center revolutionizes agent training through advanced speech analytics and conversation intelligence.
Siplink Call Center
Elevating business communications, Siplink Call Center offers a robust VoIP solution tailored for enterprises.
assist365 - AI-powered Virtual Assistant
With its advanced conversational AI capabilities, it enhances customer interactions, streamlining communication and improving response...
Flexydial
This integration empowers agents to engage customers seamlessly, while centralized data offers a 360-degree view...
Contiinex
Its cloud-based dialer enhances agent-client interactions across various channels, while a centralized dashboard provides real-time...
iCallify
With features such as intelligent auto-dialing, real-time monitoring, and omnichannel support, it empowers agents to...
AcmaTel CCS
This solution enhances productivity through features like predictive dialing, skill-based routing, and automated workflows...
ID-Cloud
Deployed in hours without infrastructure investments, it enhances scalability, supports remote agents, and integrates effortlessly...
Voxtron
By centralizing data and streamlining operations, it empowers organizations to elevate customer experiences, respond effectively...
SanCCS
Its cloud-based architecture eliminates hardware requirements, offering real-time call reporting and integrated CRM functionalities for...
Intelligent IVR
Users can effortlessly design and modify omni-channel flows through a drag-and-drop interface...
Top C-Zentrix Contact Center Features
- Omnichannel contact management
- 99.99% uptime guarantee
- Auto dial functionality
- Customizable IVR design
- AI-driven sentiment analysis
- Integrated CRM solutions
- Multi-level call routing
- Sticky agent feature
- Call logs and recording
- Real-time call monitoring
- Predictive dialer functionality
- Campaign list management
- Call broadcasting capabilities
- Live dashboard analytics
- Comprehensive reporting module
- Privacy-enhancing call masking
- Workforce management tools
- Generative AI agent assistant
- Post-call feedback surveys
- Voicemail and call queues.
