CoreInteract by Altigen
CoreInteract empowers businesses to engage customers seamlessly across voice and digital channels, including chat, email, SMS, and social media. Its intuitive drag-and-drop interface allows for easy management of workgroups and routing rules. With native integration in Teams, it enhances customer interactions and retrieves Dynamics 365 records, providing valuable insights and streamlined communication.
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Top CoreInteract by Altigen Features
- Multi-channel customer engagement
- Real-time customer insights
- Seamless Teams integration
- Intuitive drag-and-drop interface
- Customizable workgroup configurations
- Inbound request routing rules
- Distinction between call types
- Direct Dynamics 365 integration
- Automated customer record retrieval
- Enhanced employee communication tools
- Priority-based workgroup assignments
- Native call management
- Comprehensive customer history access
- Effortless SMS and email support
- Social media interaction management
- Performance analytics and reporting
- User-friendly interface
- Scalable for business growth
- Centralized communication dashboard
- Workflow automation capabilities
