Iride
Iride is a modular customer engagement software that leverages AI, machine learning, and natural language processing to enhance customer relationships. Supporting over 30 languages, it provides advanced analytics, speech and text recognition, and automated responses, enabling businesses to personalize communication, streamline customer care, and maximize insights from interactions across multiple channels.
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Top Iride Features
- Multilingual support
- Advanced analytics integration
- Speech analytics capabilities
- Automated text classification
- Natural language conversation interface
- Knowledge management engine
- Centralized customer care hub
- Real-time customer listening
- Automated order validation system
- Social media sentiment analysis
- Multi-channel engagement tools
- Campaign automation via SMS/email
- Customizable engagement strategies
- High accuracy transcription
- Conceptual content navigation
- Enhanced customer journey mapping
- Rapid response acceleration
- Customer feedback optimization
- Insights-driven decision making
- Seamless integration with existing systems.
