Thena
Thena revolutionizes customer support by integrating seamlessly with Slack and MS Teams, transforming conversations into actionable tickets. With AI-driven insights and automated ticket management, it enhances efficiency, allowing teams to focus on core tasks. By unifying communication and data flows, Thena ensures no customer issue goes unnoticed, driving exceptional service experiences.
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Top Thena Features
- Multi-channel customer engagement
- Real-time ticket conversion
- AI-driven ticket summarization
- Automated actionable insights
- Custom field auto-application
- Unified tracking across platforms
- Seamless API integrations
- Centralized customer view
- Instant help center articles
- Knowledge base self-service
- Efficient channel management
- Ticket creation from conversations
- Smart escalation notifications
- Behavior analysis insights
- Streamlined customer input forms
- Cross-platform conversation mirroring
- Time-saving ticket categorization
- Enhanced support operations scalability
- Personalized customer interaction history
- Simplified release and update handling
