CustomerWise
CustomerWise is a specialized customer service software designed for B2B technology companies, enabling seamless support ticket management across support, development, and QA teams. With the innovative LiveSync feature, clients can chat live or schedule meetings effortlessly. It provides an integrated portal for knowledge sharing, asset tracking, and contract management, ensuring efficient customer interactions.
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Top CustomerWise Features
- LiveSync real-time chat support
- One-click online meeting scheduling
- Customizable customer web portal
- Multi-channel support options
- Integrated sales management module
- Robust knowledge management framework
- Unique ticket type definitions
- Process automation and control rules
- Task tracking within tickets
- Custom SLA definitions
- Automatic event notifications
- Embedded document annotations
- Integrated online meeting content sharing
- Customer asset tracking capabilities
- Comprehensive reporting engine
- Contract management features
- Knowledge base for internal use
- Easily share troubleshooting resources
- Integration with MS Teams
- LiveSync website integration
