ManageEngine SupportCenter Plus
SupportCenter Plus is a web-based customer support software that streamlines ticket management, service contracts, and customer interactions across various communication channels. It automates request handling, enhancing efficiency with a customizable self-service portal. Mobile access and multilingual support empower users, while real-time reports provide insights for optimal service delivery.
Top ManageEngine SupportCenter Plus Alternatives
Helpspot
HelpSpot provides a centralized solution for email management, enabling teams to operate from one intuitive inbox.
ServiceMobility
ServiceMobility revolutionizes customer service with its innovative software, empowering field technicians with real-time access to critical information across devices.
Applied CSR24
Applied CSR24® revolutionizes customer engagement in the insurance industry by offering a user-friendly online portal and mobile app.
Vtiger Help Desk
Vtiger Help Desk streamlines customer support by centralizing multi-channel interactions on a single platform.
Customer Support Suite
The Customer Support Suite revolutionizes service operations by enabling efficient tracking and reporting of customer requests through a cloud-based platform.
Revelation helpdesk
Revelation helpdesk transforms the helpdesk experience with its user-friendly interface and efficient ticket management.
Giva Customer Service
It provides a wealth of resources, including expert insights and best practices, empowering teams to...
Respond
Users can effortlessly organize content ideas, analyze performance, and build customized landing pages...
Acobot
By delivering tailored messages and personalized coupons, it guides customers seamlessly through the sales funnel...
CustomerWise
With the innovative LiveSync feature, clients can chat live or schedule meetings effortlessly...
iSupport
With permission-based dashboards and customizable workflows, users can tailor their experience...
Request Manager
It efficiently routes incoming inquiries, assigns them to the appropriate teams, and provides real-time updates...
Bright Pattern
With omnichannel capabilities, agents can access customer data and interactions in real-time, enhancing personalization and...
ChipBot
It provides real-time notifications for live chat inquiries, ensuring timely responses that drive sales...
Aircall
Aircall integrates seamlessly with existing CRMs, providing a unified view of customer interactions...
Top ManageEngine SupportCenter Plus Features
- Web-based customer support system
- Multi-channel communication integration
- Automated ticket management process
- Division-specific configurations
- Service contract management
- Knowledge base creation tools
- Customizable self-service portal
- Real-time reporting and dashboards
- Time tracking for customer interactions
- Mobile access for support reps
- Multilingual interface support
- API data integration capabilities
- First-call resolution enhancement
- Easy ticket tracking for customers
- Grouping solutions by topics
- Intuitive user interface design
- Streamlined customer account management
- Social media interaction tracking
- Repetitive query automation
- Comprehensive support plan management
