ManageEngine SupportCenter Plus
SupportCenter Plus is a web-based customer support software that streamlines ticket management, service contracts, and customer interactions across various communication channels. It automates request handling, enhancing efficiency with a customizable self-service portal. Mobile access and multilingual support empower users, while real-time reports provide insights for optimal service delivery.
Top ManageEngine SupportCenter Plus Alternatives
Helpspot
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ServiceMobility
ServiceMobility revolutionizes customer service with its innovative software, empowering field technicians with real-time access to critical information across devices.
Applied CSR24
Applied CSR24® revolutionizes customer engagement in the insurance industry by offering a user-friendly online portal and mobile app.
Vtiger Help Desk
Vtiger Help Desk streamlines customer support by centralizing multi-channel interactions on a single platform.
Customer Support Suite
The Customer Support Suite revolutionizes service operations by enabling efficient tracking and reporting of customer requests through a cloud-based platform.
Revelation helpdesk
Revelation helpdesk transforms the helpdesk experience with its user-friendly interface and efficient ticket management.
Giva Customer Service
It provides a wealth of resources, including expert insights and best practices, empowering teams to...
Respond
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Acobot
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CustomerWise
With the innovative LiveSync feature, clients can chat live or schedule meetings effortlessly...
iSupport
With permission-based dashboards and customizable workflows, users can tailor their experience...
Request Manager
It efficiently routes incoming inquiries, assigns them to the appropriate teams, and provides real-time updates...
Bright Pattern
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ChipBot
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Aircall
Aircall integrates seamlessly with existing CRMs, providing a unified view of customer interactions...
Top ManageEngine SupportCenter Plus Features
- Web-based customer support system
- Multi-channel communication integration
- Automated ticket management process
- Division-specific configurations
- Service contract management
- Knowledge base creation tools
- Customizable self-service portal
- Real-time reporting and dashboards
- Time tracking for customer interactions
- Mobile access for support reps
- Multilingual interface support
- API data integration capabilities
- First-call resolution enhancement
- Easy ticket tracking for customers
- Grouping solutions by topics
- Intuitive user interface design
- Streamlined customer account management
- Social media interaction tracking
- Repetitive query automation
- Comprehensive support plan management
Top ManageEngine SupportCenter Plus Alternatives
- Helpspot
- ServiceMobility
- Applied CSR24
- Vtiger Help Desk
- Customer Support Suite
- Revelation helpdesk
- Giva Customer Service
- Respond
- Acobot
- CustomerWise
- iSupport
- Request Manager
- Bright Pattern
- ChipBot
- Aircall
