Request Manager
Request Manager streamlines customer service for public agencies by automating the management of citizen requests. It efficiently routes incoming inquiries, assigns them to the appropriate teams, and provides real-time updates. With features like auto-escalation and a public portal, it enhances communication and ensures timely responses, fostering stronger community relations.
Top Request Manager Alternatives
CustomerWise
CustomerWise is a specialized customer service software designed for B2B technology companies, enabling seamless support ticket management across support, development, and QA teams.
ChipBot
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Respond
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Cincom Synchrony
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Revelation helpdesk
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Simplr
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Vtiger Help Desk
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Bamboo Cricket
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ServiceMobility
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Deskware
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ManageEngine SupportCenter Plus
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Textology
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Helpspot
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Hatch
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Applied CSR24
Clients can access their policies, submit claims, and make payments anytime, anywhere...
Top Request Manager Features
- Auto-routing of requests
- Instant notification system
- Auto-escalation for overdue requests
- Common response management
- Integrated Public Portal access
- GIS mapping for locations
- Automated work orders creation
- Real-time case updates
- Custom workflow automation
- Knowledge base for common inquiries
- Online payment processing
- Load balancing by workload
- Inspection scheduling and mapping
- Mobile-friendly request submissions
- Comprehensive activity tracking
- Data import tools
- Training via online platform
- 24/7 support ticketing system
- Subordinate project linking
- User-friendly interface design
Top Request Manager Alternatives
- CustomerWise
- ChipBot
- Respond
- Cincom Synchrony
- Revelation helpdesk
- Simplr
- Vtiger Help Desk
- Bamboo Cricket
- ServiceMobility
- Deskware
- ManageEngine SupportCenter Plus
- Textology
- Helpspot
- Hatch
- Applied CSR24
