Request Manager
Request Manager streamlines customer service for public agencies by automating the management of citizen requests. It efficiently routes incoming inquiries, assigns them to the appropriate teams, and provides real-time updates. With features like auto-escalation and a public portal, it enhances communication and ensures timely responses, fostering stronger community relations.
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Top Request Manager Features
- Auto-routing of requests
- Instant notification system
- Auto-escalation for overdue requests
- Common response management
- Integrated Public Portal access
- GIS mapping for locations
- Automated work orders creation
- Real-time case updates
- Custom workflow automation
- Knowledge base for common inquiries
- Online payment processing
- Load balancing by workload
- Inspection scheduling and mapping
- Mobile-friendly request submissions
- Comprehensive activity tracking
- Data import tools
- Training via online platform
- 24/7 support ticketing system
- Subordinate project linking
- User-friendly interface design
