ForeSee
ForeSee customer experience analytics and management solution is designed to help businesses with actionable customer insights and data. It lets companies make valuable business decisions based on customer experiences, reviews, insights, and actions. ForeSee’s multichannel customer analytics and experience management system gather customers’ voices from multiple resources such as web, mobile, contact centers, and more and turn them into meaningful insights to help make better business decisions.
Top ForeSee Alternatives
- NICE
- Delighted
- SMG
- Medallia
- Sitecore
- Canny
- InMoment
- Thunderhead
- Critizr
- Questback
- Clarabridge
- Selligent
- MaritzCX
- Confirmit
- AskNicely
Top ForeSee Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
Medallia
Medallia is a customer experience management system that allows companies to record customer feedback, reviews and comments, understand and analyze them, and take proper action accordingly in real-time.
Sitecore
Sitecore is CRM software used by companies to control and manage customer experiences and make decisions for customers.
Canny
Canny is a feedback management platform that lets users collect, organize, and manage feedback from various users and keep the feedback loop going.
InMoment
It also helps companies with business intelligence and recommends improvement strategies that can be implemented...
Thunderhead
It allows companies to gather valuable customer experiences from mobile, web, contact centers and high...
Questback
It is a necessary tool for companies that want to keep on improving every minute...
Clarabridge
It is also a very comprehensive customer intelligence platform that allows businesses to understand customer...
Selligent
The platform can be used by companies to create a personalized and unique digital experience...
MaritzCX
The software platform in combination with the innovative research expertise makes a perfect CX solution...
Confirmit
It provides logistical solutions for improving your teamwork and brand value...
AskNicely
It helps them understand the perspective of the customers from their point of view...
ForeSee Review and Overview
Customers are akin to Gods, is a popular saying for most businesses. Satisfying a customer is one of the toughest tasks for many. Even a slight flip in the product can either ruin or uplift a customer’s needs. To garner a positive response, there are many things to be kept in mind, like customer expectations, their demands, experience with the product, and many more things.
The use of VOC, i.e., Voice of Customer, products, have been increased. ForeSee, one such VOC product in the market has been quite popular since its start in 2001. Made as a research initiative at the University of Michigan, ForeSee has become very popular. As of now, it has done 800+ benchmarks, 64+ Predictive models, 1 billion+ customer data points, and has conducted a survey of 1 million+ citizens. Some of their famous clients include AMD, T-Mobile, Nasa, FDA, Loreal, etc.
ForeSee CX Suite Overview
ForeSee has many Solutions for its VOC services. One of the first products is ForeSee CX Suite. It is the most common solution to analyze, observe, and engage with the customer base. With its release, companies are freed from choosing CSAT or NPS, surveys, and other unorganized feedbacks. It has three principles viz., Prescriptive, Predictive, and Benchmarkable.
ForeSee CX has some advanced features for VOC like flexible survey design. This allows companies to create surveys as per their customer demands. It can send multiple invitations and make things more engaging. It also has predictive NPS, Net Promoter Score. Now it uses AI to handle the tasks of NPS and CSAT. The central dashboard of ForeSee shows all the relevant data in a lone interface.
It also has AI-based text analysis, pointing towards better SEO tricks like popular keywords and topics. Digital Replay lets customer fix their own issues faster via online videos. It is also working in compliance with GDPR regulations, which makes it entirely secure for privacy. There are over 600 benchmark categories. Its CX Intelligence services are enhanced by CX measurement, priority index, feedback, session replay, text analytics, case measurement, and ratings.
Overall, ForeSee CX has one of the most complex yet user-friendly VOC features. No, wonder they are the first preference of customer engagement in many top companies and organizations.
Company Information
Company Name: ForeSee Results, Inc.
Company Address: 2500 Green Road Suite 400, Ann Arbor, Michigan, USA
Founded in: 2001
Top Features
- Detailed Customer Profiles
- Understanding Customers
- Improvements Impacts
- Uncovering Opportunities
- Usability Analytics
- Multi-channel Customer Experience
- Benchmarking Histories
- Comparing Performance
- Setup Goals
- Capturing Customer Voice
- In-Page Analytics
- Actionable Insights
- Triggered Organizational Action
- Sentiment Analysis
- Web & Mobile Replay
- User Experiences Visualization
- Isolate Issues
- Employee Experience MeasurementLoyalty Program Measurement
- Loyalty Program Intelligence
- Customer Ratings & Reviews
- Reviewing & Moderating Reviews
- Customer Data Integration
- Understanding Visitors Segments
- Advanced Analytics
- Executive Visibility
- Mobile Access