Freshservice
Freshservice stands out as a user-friendly IT service desk solution, empowering businesses to streamline their IT and operational processes. With features like ticketing, asset management, and robust incident management, it facilitates proactive IT service management while minimizing costs and complexities. This plug-and-play tool drives efficiency and modernizes workflows seamlessly.
Top Freshservice Alternatives
Infraon ITSM
This ITSM software enhances team collaboration and productivity through Gen AI-driven automated workflows.
ServiceDesk Plus
Provides ITSM, help desk, and asset management software that helps IT support teams to deliver the best service to the end users.
OutagesIO
Suffering from internet outages? This innovative software automates outage tracking and speed tests, providing users with real-time insights into their internet connection.
ServiceNow IT Service Management
Delivering resilient IT services, this platform enhances team productivity by swiftly resolving issues and accelerating innovation through AI and machine learning.
GroupLink ITSM
Organizations of all sizes have found remarkable efficiency with GroupLink ITSM's everything HelpDesk®.
Alloy Navigator
Alloy Navigator is a versatile ITSM software designed to enhance help desk efficiency through workflow automation and streamlined processes.
Infraon Infinity
With intuitive dashboards and AI-driven insights, teams can quickly address compliance risks and enhance operational...
FootPrints
This functionality ensures seamless document sharing and accessibility across platforms...
Optanix
Offering AI-driven detection, 24x7 expert support, and unified communication tools, this ally transforms IT challenges...
TeamDynamix
With pre-built connectors and a user-friendly workflow builder, it streamlines processes and enhances visibility, empowering...
DiliGenie
Designed for diverse industries, this ITSM solution streamlines workflows, boosts productivity, and simplifies complex business...
EasyVista
It offers EasyVista Service App Store, with IT services, HR services, facilities management, Neo Technology...
CommandLink ITSM
The software offers intuitive tools for incident tracking, asset management, and performance analysis, enabling organizations...
VMware IT Service Level Manager
This platform enhances visibility into service performance, allowing teams to proactively address issues and optimize...
Cadalys Service Management
It empowers organizations to automate routine tasks, identify service gaps, and optimize workflows...
Freshservice Review and Overview
IT infrastructure management forms a significant part of the business management vertical. IT plays a key role in the day-to-day smooth running of a company’s operations and therefore, the upkeep of IT infrastructure becomes crucial. To streamline the IT infrastructure management, organizations and companies around the world use IT helpdesk tools like Freshservice. The tool offers a variety of features that help the users in creating coherent workflows that allow better management and maintenance of IT assets in an organization.
Incident and SLA management
Features like incident management allow users to track, prioritize, and assign tickets to different service agents. The feature also offers users the option to provide support across multiple channels using a common dashboard. Additionally, users can also classify tickets based on metrics such as urgency, impact, and criticality. Apart from these, the tool also offers Service Level Agreement (SLA) management and knowledge management features. The SLA management features help users in defining custom SLAs according to their requirements and also set deadlines for various tasks.
Knowledge management
While the SLA management features enable users to deliver consistent levels of quality work, the knowledge management features help users to build a database of knowledge. The knowledge database can be used by employees to gain insights from historical incidents and not make the same mistakes again. It also helps them in formulating SOPs, that need to be followed in case of the reoccurrence of such incidents. Apart from these, the tool also offers other features like problem management, change management, and release management.
Inventory and lifecycle management
These features allow users to devise workflows that ensure faster resolution queries and automate several tasks associated with these processes. Inventory and lifecycle management features that allow users to track the various IT assets of the organization are also offered by the tool. The users can also use these features to evaluate the value and lifecycle of various IT assets. Overall, the tool offers a range of IT support and maintenance features that help users to ensure continuous upkeep of IT infrastructure and ensure seamless day-to-day operations.
