Freshservice
Provides simple and efficient ITIL-aligned service desk software that allows you to improve efficiency and productivity of your IT agents. It features incident management, problem management, change management, release management, asset management, contract management, knowledge base, and service catalog. It offers native integrations with JIRA, FreshBooks, Google Apps, PivotalTracker, Zapier, Dropbox, SurveyMonkey, and Harvest.
Top Freshservice Alternatives
- ServiceNow
- Jira Service Desk
- Autotask
- Apptio
- Cherwell
- EasyVista
- LANDESK
- ServiceDesk Plus
- Agiloft
- iSupport
- UpGuard
- InvGate
- Kaseya VSA
- Axios Systems
- SolarWinds Web Help Desk
Top Freshservice Alternatives and Overview
ServiceNow
Provides IT service management software that allows you to centralize your IT processes and infrastructures into a single platform.
Jira Service Desk
Provides IT help desk and ticketing software that allows you to automate, prioritize, and solve requests faster.
Autotask
Provides a complete IT business management solution that allows you to optimize your IT service operation.
Apptio
Apptio is an IT budget management platform designed to help companies cut costs and save money on app development and operations.
Cherwell
Provides IT service management software that allows you to turbocharge your service desk.
EasyVista
Provides IT service management software that allows you to deliver IT consumerization and give the best user experience.
LANDESK
It features asset management, data analytics, security management, mobility management, secure mobile email, service management...
ServiceDesk Plus
It features PO and contract management, CMDB, service catalog, IT project management, change management, reports...
Agiloft
It features change management, workflow management, contract management, asset management, customer service and support, and...
iSupport
It features associated work items, opportunity management functionality, email processing, customizable status levels, rules engine...
UpGuard
Through the cloud platform, companies can easily secure their high-risk operations, continuously revamp their digital...
InvGate
It features ticketing, analytics, workflows, knowledge base, SLA, approval management, time tracking, customer feedback, multi-department...
Kaseya VSA
It features patch management, discovery and audit, backup and recovery, remote management, analytics and reporting...
Axios Systems
It features IT service management, service catalog, end user self-service, IT asset management, multichannel support...
SolarWinds Web Help Desk
It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval...
Freshservice Review and Overview
IT infrastructure management forms a significant part of the business management vertical. IT plays a key role in the day-to-day smooth running of a company’s operations and therefore, the upkeep of IT infrastructure becomes crucial. To streamline the IT infrastructure management, organizations and companies around the world use IT helpdesk tools like Freshservice. The tool offers a variety of features that help the users in creating coherent workflows that allow better management and maintenance of IT assets in an organization.
Incident and SLA management
Features like incident management allow users to track, prioritize, and assign tickets to different service agents. The feature also offers users the option to provide support across multiple channels using a common dashboard. Additionally, users can also classify tickets based on metrics such as urgency, impact, and criticality. Apart from these, the tool also offers Service Level Agreement (SLA) management and knowledge management features. The SLA management features help users in defining custom SLAs according to their requirements and also set deadlines for various tasks.
Knowledge management
While the SLA management features enable users to deliver consistent levels of quality work, the knowledge management features help users to build a database of knowledge. The knowledge database can be used by employees to gain insights from historical incidents and not make the same mistakes again. It also helps them in formulating SOPs, that need to be followed in case of the reoccurrence of such incidents. Apart from these, the tool also offers other features like problem management, change management, and release management.
Inventory and lifecycle management
These features allow users to devise workflows that ensure faster resolution queries and automate several tasks associated with these processes. Inventory and lifecycle management features that allow users to track the various IT assets of the organization are also offered by the tool. The users can also use these features to evaluate the value and lifecycle of various IT assets. Overall, the tool offers a range of IT support and maintenance features that help users to ensure continuous upkeep of IT infrastructure and ensure seamless day-to-day operations.
Company Information
Company Name: Freshdesk Inc.
Company Address: 311 California St, San Francisco, CA, USA
Founded in: 2010
Top Features
- Managing Incidents
- Analyzing Problems
- Identifying & Resolving Problems
- Planning Changes
- Tracking & Rollback Changes
- Managing Release
- Marking & Assigning Tickets
- Resolving & Moving Tickets
- Knowledge Base
- Service Desk Automation
- Automated Smart Solutions
- Service Levels & Escalations
- Asset Discovery
- CMDB Configuration
- Product Catalog
- Managing Vendor
- Managing Contracts
- Service Request Portal
- Friendly Shopping Cart
- Streamlined Workflow & Approval