Gainsight
Gainsight is enterprise customer success software that offers tools, technologies and practices for organizations to retain customers and build healthier relationships with them. It offers a simple yet innovative platform that gives detailed insights into customer behavior data, including customer analytics to keep track of churn, active and at risk customers, customer health tracking, alerts & notifications, and more. The software is designed with the aim to lead the world in customer success.
Top Gainsight Alternatives
- Amity
- Bluenose
- Preact
- Sparked
- ServiceSource
- Totango
- CloudCherry
- ClientSuccess
- Natero
- CustomerGauge
- Retention Science
- Optimove
- Autosend
- Exchange Solutions
- Retently
Top Gainsight Alternatives and Overview
Amity
Amity customer success software allows users to access and manage multiple consumer accounts, subscriptions, and data from a single customizable platform.
Bluenose
Bluenose proactive customer success solution is designed to help businesses reduce churn, grow revenue, and create customers for lifetime.
Preact
Preact customer success solution allows companies to predict customers’ health and behavior to prevent losing customer and drive more revenue.
Sparked
Sparked is a customer management and retention platform that helps companies maintain their existing customers with high success rates.
ServiceSource
ServiceSource is a customer success management solution that helps companies manage and retain existing customers and reduce churn rates.
Totango
Totango customer retention and success software is used by organizations to design customer success campaigns to reduce churn and increase business upsells.
CloudCherry
Cloudcherry is an ideal customer success solution for small & medium-sized businesses and enterprises that...
ClientSuccess
The software offers a unique, personalized platform to ensure success of every customer...
Natero
The platform brings all of your insightful customer data into a single dashboard, with predictive...
CustomerGauge
CustomerGauge works separately at each role in the organization, such as helping CX professionals improve...
Retention Science
The software integrates an intelligent technology to empower marketing tools with greater customer insights and...
Optimove
It allows businesses to find out and try the campaigns able to convert website visitors...
Autosend
Autosend software is suitable for eCommerce, SaaS, and subscription companies...
Exchange Solutions
It makes use of individual incentives to suffice the needs of one customer at a...
Retently
With this platform, you can send a net promoter score survey to your clients and...
Gainsight Review and Overview
Customers are the backbone of the success of any business. You should have happy and loyal customers who will buy your products and use your services. When you are setting up an organization, you should set your motive to be more focused on the consumer's happiness. And for that matter, Gainsight provides you with the best solution to make your company excel in the profits by being more focused on customer satisfaction.
Who trust the services of Gainsight?
With customers like Tableau, Cisco, Adobe, VMware, Seismic, Weave and many more, you can understand the level of services that are provided by Gainsight. This also proves the fact that it is rated the number one platform for customer success. It also has been glorified with 5 on 5 stars on different platforms like Salesforce, app exchange, G2 crowd and more.
What does it do to help the brands?
The brands working with Gainsight help them by analyzing the response of the users and gain insights into the app through the customer's perspective. It also analyzes the level of engagement consumers have with the app and it also collects the feedback of the app from the frequent users and non-users to let the brands know the weak points of their application so that they can specifically work on those points to improve customer satisfaction.
Services of Gainsight:
Majorly the services provided by Gainsight range from providing the best customer success and experience to product analytics as well as optimization of the revenues that your business is generating. It also provides the platform to manage all your customer data and provide you good analytics so that you can enhance the properties of your application to match the expectations of your customers.
If we talk about the solutions offered by Gainsight, it's a very long list. From managing the life cycle of your products to 360-degree customer review and management of customer experience, it has got you covered in all the fields. It also helps you plan your success to calculate risks and manage the stakeholders.
Company Information
Company Name: Gainsight Inc.
Company Address: 1300 Island Drive Suite 103, Redwood City, CA, USA
Founded in: 2009
Top Features
- Customer Engagement Visibility
- Personalized Unified Experience
- Meetings & Discussions Preparation
- Tracking Strategic Plan
- Managing Activities & Coordination
- Management Dashboard
- Configurable Assets Generation
- Templates Branding & Customization
- Automated Workflow
- Team Collaboration
- Process Optimization
- Benchmarking Team Performance
- Behavior-based Messages
- Triggered Rich Texts
- Feedback Surveys
- Triggered Surveys
- Health Scorecards
- Triggered Alerts
- Health Scores Integration
- Survey-based Triggered Workflow
- Customer Segmentation
- Analyzing Survey Results
- Tracking Sponsors
- Mobile Application
- Identifying Customer Goals
- Success Planning
- Email Personalization
- Success Snapshots
- Templates Customization
- Detailed Reporting & Analytics
- Satisfaction Score Alerts
- Scaling Renewal Efforts
- Viewing Sales
- Detailed Insights
- Identifying Customer Trends
- Tracking Customer References
- Role-based Dashboard
- Syncing Tasks
- Team Collaboration
- Assigning & Tracking Tasks
- Customer Processes Optimization
- Identifying Bottlenecks
- Monitoring Application Usage
- Identifying Active Users
- Monitoring & Tracking Revenue
- Support Ticket Trends
- Lifetime Revenue Management
- Pulling Billing Data
- Tracking Revenue Metrics