Globitel Retail Quality Management (RQM)
Globitel Retail Quality Management (RQM) is an advanced video and audio recording system that captures customer interactions alongside desktop screen activity. Its open architecture and modular design allow for scalable recording capacity and flexible customization, enabling businesses to adapt to evolving service models and seamlessly support multiple locations through its distributed framework.
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Top Globitel Retail Quality Management (RQM) Features
- Real-time interaction monitoring
- Customizable reporting dashboard
- Scalable modular architecture
- Multi-site support capabilities
- Desktop screen capturing
- Audio/video interaction recording
- Web-based management interface
- Flexible functionality integration
- Easy expansion of recording capacity
- User behavior analytics tools
- Customizable evaluation criteria
- Role-based access controls
- Automated transaction tagging
- Cross-platform compatibility
- Historical performance tracking
- Multi-language support
- Data security and compliance features
- Integration with existing CRM systems
- User feedback collection tools
- Performance trend analysis.
