HelpDesk
Artologik HelpDesk is a flexible web-based ticketing system designed to enhance customer support and strengthen relationships. With over three decades of experience, it centralizes ticket management, simplifies communication through customizable web forms, and provides insightful analytics. Ideal for diverse applications, it streamlines processes and fosters effective collaboration among teams.
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Artologik HelpDesk transforms support operations by streamlining the management of internal and external inquiries.
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Top HelpDesk Features
- Web form builder
- Customizable ticket types
- Real-time service alerts
- Multi-level escalation
- SLA management
- Knowledge base integration
- User-friendly dashboards
- Collaboration tools
- Feedback gathering surveys
- Data security certifications
- Flexible deployment options
- API integration capabilities
- Personal trial license
- Private online demo
- User training sessions
- GDPR compliant data handling
- 99.9% system availability
- Continuous software updates
- Dedicated customer support
- Plug-in customization options
