Cingo
Cingo transforms customer support by integrating messaging, voice, and video directly into mobile apps. Customers can quickly describe issues, share photos, or turn on video for clarity, while experts review requests beforehand. Every interaction is geotagged, enhancing service efficiency and ensuring seamless communication without leaving the app.
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Top Cingo Features
- Customer-facing web app
- Cingo API integration
- Mobile app SDK
- Geotagged messaging
- High-definition audio calls
- Video support for troubleshooting
- Efficient problem description
- Appointment scheduling with experts
- Pre-conversation issue analysis
- Offline messaging capability
- Instant file/photo attachment
- Call transcription and logging
- Transition between chat and video
- Elimination of telephony charges
- Performance analytics for experts
- Customer sentiment review
- Real-time engagement via messaging
- Support for limited data users
- Seamless mobile to desktop transitions
- Expert dispatch service coordination.
