ICTBroadcast
This advanced call center software integrates AI-powered auto-dialing capabilities with multi-channel communications, including voice, SMS, fax, and email. It offers various dialing modes, supports multiple tenants, and features a robust campaign management system, enabling businesses to efficiently manage inbound and outbound interactions while enhancing customer engagement and satisfaction.
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Top ICTBroadcast Features
- Multi-tenant architecture
- AI-powered predictive dialing
- Unified communications platform
- Custom IVR designer
- Personalized SMS templates
- REST API integration
- Multi-service billing support
- Campaign monitoring tools
- Inbound and outbound capabilities
- Answering Machine Detection
- Do Not Call list management
- Appointment reminder campaigns
- Survey campaign management
- Agent performance analytics
- WebRTC web phone support
- Live reporting dashboard
- Multi-level user management
- Dynamic dialing support
- Comprehensive campaign management
- White label customization options
