Infizo Desk
Infizo Desk revolutionizes help desk operations with its innovative ticketing system. By automatically converting emails into tickets and facilitating intelligent assignment, it streamlines incident management. Users can set SLAs, track ticket status in real-time, and manage preventive maintenance, all while enhancing accountability and customer satisfaction through organized workflows and mobile access.
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Top Infizo Desk Features
- Automated ticket categorization
- Intelligent ticket assignment
- Comprehensive incident tracking
- SLA management for responsiveness
- Customizable business hours
- Secure OTP for ticket closure
- Real-time ticket status updates
- Parent-child ticket relationships
- Maintenance activity scheduling
- Automated maintenance notifications
- Root cause analysis documentation
- Historical task performance records
- Automated workflow standardization
- Mobile app for incident management
- Proactive incident pattern analysis
- Inventory and asset management
- No code application builder
- Streamlined procurement management
- Utility management capabilities
- Specialized warehouse management
