ManageEngine Service Desk Plus
ServiceDesk Plus is a robust help desk software that integrates IT service management, asset management, and enterprise service management, supporting various departments like HR and finance. With AI-enhanced capabilities and ITIL certification for 14 practices, it automates ticket handling, streamlines workflows, and boosts efficiency across organizational teams, ensuring superior service delivery.
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Top ManageEngine Service Desk Plus Features
- AI-powered ticket triage
- ITIL-certified service practices
- Integrated IT asset management
- Multi-department service desk
- Low-code custom module creation
- Cloud and on-premises options
- Contextual AI technology integration
- Self-service portal for users
- Mobile app for support
- Rule-based automation engine
- Comprehensive reporting module
- Voice and text conversation handling
- Intelligent virtual support agent
- Deep native integrations with IT products
- Customizable workflows and configurations
- End-user sentiment analysis
- Collaboration across multiple teams
- Efficient request routing and assignment
- Knowledge base access through AI
- Swift incident management capabilities
