iSupport Software
Offering both on-premise and hosted editions, iSupport Software streamlines incident management and service desk functionalities. It automates processes such as incident... Offering both on-premise and hosted editions, iSupport Software streamlines incident management and service desk functionalities. It automates processes such as incident tracking, knowledge base management, and asset scanning. Users benefit from customizable workflows, extensive communication options, and robust reporting tools—facilitating informed decision-making and enhanced customer service.
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Company Information
- Company: iSupport Software
- Country: United States
Top iSupport Software Features
- Incident automation workflows
- Integrated change management
- Problem management functionality
- Purchasing management tools
- Opportunity tracking features
- Informed asset decision-making
- Network asset scanning technology
- Intellectual property knowledge capture
- Customizable mySupport portals
- Multi-channel communication options
- Mobile access for updates
- Device-optimized user interfaces
- Third-party application integration
- Webhooks for data posting
- Bi-directional API connectivity
- Comprehensive reporting tools
- Easy report creation
- Metrics tracking capabilities
- Customer discussion posts
- FAQ search functionality
