ServiceNow Customer Service Management
Elevating customer service beyond simple engagement, this solution connects customer service with other teams to ensure swift issue resolution. By automating requests and intelligently routing cases, it enhances operational efficiency. Users benefit from AI-powered chatbots and embedded self-service, while real-time monitoring identifies problems, allowing for proactive customer communications and faster resolutions.
Top ServiceNow Customer Service Management Alternatives
Incident IQ
Transforming the operational landscape of K-12 education, this service management platform streamlines workflows across school districts.
SunView ChangeGear
ChangeGear streamlines IT management through a suite of customizable modules tailored to enhance organizational efficiency.
Cherwell ITSM
Cherwell ITSM, now integrated within Ivanti’s suite, provides organizations with a no-code platform for automating service management across various business units.
Splashtop On-Demand Support
Splashtop On-Demand Support is a powerful service desk software designed for individuals and small teams to access work computers from anywhere.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a comprehensive service management solution that integrates IT service management, asset management, and enterprise service capabilities.
Vivantio Pro
With features like AI-driven automation, digital self-service, and seamless integrations, it streamlines workflows, optimizes asset...
SolarWinds Web Help Desk
It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval...
Ivanti Service Manager
With automation capabilities, no-code workflows, and AI-driven tools, it transforms service delivery, reduces manual processes...
Clarity SM
By integrating seamlessly with Clarity PPM, it empowers organizations to manage service requests, incidents, and...
BMC Helix ITSM
Its user-friendly interface facilitates omni-channel support, empowering agents and users alike...
iSupport Software
It automates processes such as incident tracking, knowledge base management, and asset scanning...
Spiceworks Help Desk
With no server setup or maintenance needed, it streamlines user experience and enables teams to...
Hivy
It is one of the best Service desk solutions which allow users to do their...
SolarWinds Service Desk
Its customizable platform fosters collaboration through an in-app 'whiteboard', empowering teams to manage hardware, software...
