Kapture is a CRM software that helps you by centralizing your customer data so that all teams can easily access them. They have two variants for CRM and sales. It helps your teams by bringing all support channels to one place. It helps in quicker resolution of issues raised by customers with the help of a smart chatbot. By improving customer engagement it increases the number of conversions and in turn the revenue.
Top Kapture CRM Alternatives
- NetSuite CRM+
- Agile CRM
Top Kapture CRM Alternatives and Overview
Salesforce provides CRM cloud and cloud computing software that helps your business to grow sales faster.
Act provides affordable and easy-to-use contact management and email marketing software for small business.
Close is a Customer Relationship Management software for small and medium-sized businesses to improve their sales.
TeamGram is a powerful software which is very efficient in providing tools to improve Customer Relationship Management (CRM).
NetSuite CRM+ provides cloud customer relationship management software that helps your business to deliver excellent customer service.
It features multichannel marketing software, sales force automation, innovative customer service tools, and more...
Users need to perform just drag and drop operations to sort them...
OroCRM provides multiple options for continuity of business activities with efficient customer links...
It is built to ease the woes of the photographers and streamline their business operations...
edrone provides full-fledged options to reach out to prospective customers and extract useful information to...
It includes modules that accelerate various business processes and reduce human intervention required to perform...
Their main motive is to connect with the visitors and convert them into customers by...
It features customizable workflow, telephony, deal milestones, appointment scheduling, eye-candy reports, gamification, lead scoring, cross-channel...
Kapture CRM Review and Overview
Kapture One Point is a CRM tool that is used to centralize the customer data so that the departments across the company can access them and function as a pipeline. It is a one-stop robust platform which helps you with all means of customer service. You can ease the load on support teams by integration with existing core platforms.
Bring your contact, service and field center into one place
If you have different centers for handling contact, service and field agents, then it is time to move it all into one place. The benefit of having it in one place streamlines similar actions across the teams and improves group learning. Having multiple channels like email, chats, and calls for support or Facebook, Twitter and others for social media to interact with customers means you have to login multiple times causing a redundancy. You can have all channels redirected to one inbox, this way your agents can concentrate on the important task at hand that is resolving tickets raised.
It helps you keep track of the tickets by escalating them if they are not resolved within a stipulated time. For quicker resolution, you can have an effective ticket routing system in place that helps you map certain issues to particular agents. Now once the ticket gets resolved customers can provide feedback which will highlight the ease with which the agents resolved their queries. They provide alerts including message notifications and ticket status updates. For field agents, access is provided through real-time updates on mobile.
Reduce calls, automate responses and increase revenue
Even if there are no agents available live chat helps the customer resolve their issues. It is a smart and interactive chatbot providing 24/7 assistance which provides automated responses. By looking at the FAQ’s machine learning is used to train the chatbot so that it can guide the customers to take a course of action. Proper training of chatbot using previous ticket resolutions can improve chat experience for the customer.
In case he needs more help you can redirect the query to the right team. Also, you can customize the chat experience to boost engagement with ease as no prior coding experience is needed. Better engagement leads to an increase in the number of conversions. With this, you can resolve queries by multiple customers at the same time. For a better experience, you can enable modification of orders by customers which means they don’t have to contact support each time. Thus reducing the number of calls and increasing your revenue.
Company Name: Adjetter Media