Knovvu Virtual Agent
The Knovvu Virtual Agent acts as a dedicated assistant across customer channels, automating repetitive tasks and allowing teams to concentrate on complex issues. With over 97% accuracy in speech recognition and in-house developed technologies, it efficiently handles inquiries 24/7, saving an average of five full-time agent costs and enhancing overall customer experience.
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Top Knovvu Virtual Agent Features
- 24/7 customer availability
- Market-leading speech recognition accuracy
- In-house developed NLU technology
- Supports multiple languages
- Pre-built industry integrations
- Drag & drop conversation design
- Automated repetitive task handling
- Significant FTE cost savings
- Smart conversation flow management
- Enhanced self-service capabilities
- Real-time customer intent understanding
- Customizable scenario creation
- Monthly conversation analytics
- Fast project delivery rate
- Multi-channel support
- Continuous operational cost reduction
- Improved customer experience
- Efficient complex issue escalation
- Voice bot scalability
- Comprehensive reporting tools
