LibraryH3lp
LibraryH3lp serves hundreds of libraries, educators, and non-profits daily, offering unlimited access to chat, FAQ, and email modules. Users can add live chat to any webpage, screenshare in real time, and create searchable knowledge bases. Integrated with Chatstaff, it ensures patrons receive prompt support anytime, enhancing customer service seamlessly.
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Top LibraryH3lp Features
- Unlimited user accounts
- Real-time screensharing
- Annotated snapshots feature
- Screencasting capabilities
- Integrated shared mailbox
- Flexible backup staffing
- 24/7/365 support availability
- ALA-accredited Chatstaff coverage
- Customizable FAQ knowledge bases
- Browser-based access
- No downloads required
- Programmatic access via APIs
- Cross-library collaboration tools
- Tagging interactions for organization
- Mobile app integration support
- Easily embed chat into websites
- Direct feedback loop for improvements
- Support for multiple CMS/LMS
- Incoming text-to-chat functionality
- Voice call forwarding to phone
