By: Callitech Limited

Moneypenny is an answering service with a dedicated customer service team trained to handle calls on behalf of clients. It works as your own personal receptionist, always ready to receive your calls as if based right in your office. Moneypenny call services are ideal for small, midsize and large businesses. Its key features include advanced technology integration, digital receptionist, Moneypenny mobile app, disaster recovery, and many more.

From: UK Web Visibility: 27%
Based on 3 Votes
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Top MoneyPenny Alternatives and Overview


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MoneyPenny Review and Overview

Small and mid-level businesses work on modest revenues and often don’t have the luxury of affording a dedicated customer support team. Therefore, customers find it difficult to reach out to these organizations and communicate their feedback. To help such businesses deliver a compelling customer experience Moneypenny offers solutions such as phone answering, virtual receptionist, live chat services, real estate and legal answering services. The services are offered by professionals who are trained to deliver delightful customer experience.

Phone answering solutions

The phone answering solutions are provided through a dedicated receptionist who works from a remote location. If the client is unavailable to take calls the call is forwarded to the receptionist who attends the call and provides assistance to the customers. The Moneypenny receptionists are well-trained and experienced to handle a variety of queries and thus make life of both the customer as well as the user easy. In addition to the phone answering solution, the platform also offers live chat services which help address customer queries in real-time and make the process of customer support more intuitive and friendly.

Real-estate phone answering solutions

A dedicated solution for the real estate industry is also provided which helps handle a large number of queries that real estate developers get on a daily basis. Both call answering service, as well as live chat service, are offered as a part of the package. Moneypenny understands the importance of providing 24/7 customer support and hence provides services even on weekends and public holidays. Additionally, Moneypenny has also started offering legal answering services recently.

Legal phone answering solutions

The legal answering services also come bundled with live chat services thereby helping users to get more value out of the money they spend on hiring customer support services. On an average Moneypenny handles close to 2 million legal calls and annually and 1 out of 10 such calls are first-time enquiries. Moneypenny does not offer standard pricing packages and customizes the plan as per users’ needs and hence charges a fee accordingly.

Company Information

Company Name: Callitech Limited

Company Address: Moneypenny House Ellice Way, Wrexham, Wrexham, UK

Founded in: 2000

Top Features

  • Call Answering Services
  • Custom Virtual Assistant
  • Virtual Receptionist
  • Toll-free Number Hosting
  • Local Number Hosting
  • Client Web Access
  • Detailed Call Reports
  • Historical Call & Messages
  • Additional Lines
  • Temporary Cover
  • Redirect Callers
  • Bypass List Creation
Core Features
  • Text & Email Alerts
  • Mobile Application
  • Online Portal
  • Managing Campaigns
Beyond Calls
  • Capturing Leads