MyFeelBack
MyFeelBack is a robust customer satisfaction software designed to capture and manage user-generated content (UGC) at scale. It enables brands to gather authentic reviews,... MyFeelBack is a robust customer satisfaction software designed to capture and manage user-generated content (UGC) at scale. It enables brands to gather authentic reviews, analyze customer feedback, and engage influencers, ultimately enhancing brand visibility, driving sales, and fostering customer loyalty through valuable insights and community building.
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MyFeelBack Review and Overview
Surveys are being conducted around the world daily to know what people need or prefer. They can be for products such as shoes or services such as customer support. Surveys are integral to the development of any organization. At times, they can become vague or monotonous. Users have to fill in the same data time and again.
Why use MyFeelBack?
Generally, feedback forms or surveys made nowadays make us feel that they are bland and repetitive in most cases. MyFeelBack answers this problem as it uses "smart surveys" made using their editor. Also, a styling tool has been provided by the app that makes every and every form feel just perfect. These forms are customizable according to the user's requirements. They can be personalized for different types of devices as well.
Is it just a general survey app?
Feedback forms sometimes ask questions that are of no consequence to the user. But by using MyFeelBacks smart-surveys, the user receives the specific data that they require. For example, if a customer's name is missing in the database, then the smart-survey asks only their name. Implementing this reduces the number of questions asked repeatedly.
MyFeelBack also understands that not everyone will have different devices with them at all times. To answer this issue, they have the option of providing the surveys on a multitude of platforms such as text messages, emails, etc. The customer experience is monitored in real-time, helping to find the effectiveness of the questions asked that can be improved continually.
But is that all?
Not even close! MyFeelBack has many more features, such as the template library that provides the user with optimized deployments and smart scenarios. Another useful highlight is the inactivity feature. Companies realize that customers sometimes gradually reduce or stop using their service or product. But often they try to fix it without asking the customer why they stopped using it in the first place.
MyFeelBack realized this issue and has included an inactivity feature that asks the inactive customers what went wrong and how they can fix it. MyFeelBack also has a plethora of other services, making it the go-to destination for collecting data from customers.
Company Information
- Company: MyFeelBack by SKEEPERS
- Country: France
Top MyFeelBack Features
- User-generated content collection
- AI-driven review summary
- Verified customer reviews
- Multi-channel feedback integration
- Influencer campaign management
- Community engagement analytics
- Product launch validation
- Real-time sentiment analysis
- Syndication of reviews
- Automated feedback prioritization
- Live shopping event management
- Customizable customer communities
- Shoppable influencer content
- Enhanced e-reputation monitoring
- Seamless e-commerce integration
- Comprehensive VoC analysis
- Collaborative content creation tools
- Performance tracking for influencers
- Increased conversion optimization
- Ongoing customer loyalty programs
