NexTalk
NexTalk’s Access Contact Center software enhances customer engagement by enabling direct, private communication with deaf and hard-of-hearing individuals. This innovative tool validates incoming calls and routes them instantly to agents, ensuring compliance with ADA requirements. It fosters inclusivity while providing a secure, efficient chat experience for all customers.
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Top NexTalk Features
- Instant TTY call validation
- Direct chat communication
- Private and secure messaging
- ADA compliance assurance
- Real-time call routing
- Dedicated agent interface
- Multilingual support options
- User-friendly dashboard
- Call analytics and reporting
- Customizable notification alerts
- Seamless integration capabilities
- Accessibility-focused design
- Training resources for staff
- Call history tracking
- Video relay options
- 24/7 customer support
- Secure data handling
- Feedback collection tools
- Easy setup and configuration
- Remote agent accessibility
