IQService
IQService is a call center software designed for community banks and credit unions, streamlining customer interactions. It integrates seamlessly with core banking systems like Fiserv and Jack Henry, enabling users to access customer balances and service details instantly. This toolbar simplifies complex inquiries, automatically documenting each call for efficient tracking and resolution.
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Top IQService Features
- Core banking system integration
- Ticketing module for requests
- Automated call documentation
- Real-time call tracking
- User-friendly memory resident toolbar
- One-click customer information access
- Consolidated customer relationship view
- Seamless integration with marketing tools
- Automated lead generation features
- Customizable workflows and forms
- Mobile access for bankers
- Comprehensive analytics dashboard
- Streamlined event planning tools
- Cross-sell opportunity identification
- Built-in task management system
- Customer segmentation capabilities
- Automated case tracking
- Management reporting on interactions
- Lobby analytics for staffing
- Customized onboarding touchpoints.
