Oki-Toki
This advanced contact center software streamlines communication across various platforms, including web chat, social media, and messaging apps like WhatsApp and Telegram.... This advanced contact center software streamlines communication across various platforms, including web chat, social media, and messaging apps like WhatsApp and Telegram. It features an omnichannel interface for calls, emails, and chats, enabling efficient client interactions. With robust analytics, automation tools, and customizable scripts, it enhances agent productivity and customer satisfaction.
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Company Information
- Company: Oki-Toki: CC in a cloud
- Country: Ukraine
Top Oki-Toki Features
- Advanced call distribution
- Deep call analytics
- Integration with popular messengers
- Unified communication center
- Automated KPI tracking
- Flexible pricing model
- Personal agent assignment
- Customizable conversation scripts
- Auto-agent for routine tasks
- Speech analytics tools
- Voice recording and archiving
- Dynamic performance analysis
- Callback mode for missed calls
- Integration with SIP providers
- Browser-based interface
- Intuitive agent dashboard
- 14-day trial period
- Extensive reporting tools
- Automated email responses
- Employee motivation system.
