Smiddle Omnichannel
Smiddle Omnichannel empowers businesses to streamline customer communications through a single contact center interface. Operators manage voice, video, and text interacti... Smiddle Omnichannel empowers businesses to streamline customer communications through a single contact center interface. Operators manage voice, video, and text interactions following customized rules, while automated bots enhance efficiency. Key features include integrated messaging, real-time analytics, and a knowledge base, all designed to optimize response times and improve client engagement.
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Company Information
- Company: Smiddle software to increase contact center productivity and improve customer experience.
- Country: Estonia
Top Smiddle Omnichannel Features
- Unified communication channels
- Customizable routing rules
- Integrated chat and video calls
- Multi-channel messaging support
- Automated chatbot message processing
- Visual IVR menu
- Complete communication history
- Single interface for operators
- Fast context search knowledge base
- Service commands for operators
- Client identification via video calls
- Reduced request processing time
- Onboarding assistance with service scripts
- Self-service bot integration
- Authorization service compatibility
- Unified statistics reporting
- Real-time client emotional assessment
- Seamless transition between communication types
- Compatibility with Cisco Webex
- Enhanced customer engagement experience.
