Smiddle Siebel CRM Connector
The Smiddle Siebel CRM Connector enhances contact center operations by seamlessly integrating Cisco UCCE/PCCE systems with Siebel CRM. This solution enables agents to manage calls, chats, and customer data from a single interface, significantly improving efficiency and response times. It minimizes task switching, allowing for streamlined, high-quality customer service while ensuring accurate data handling.
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Top Smiddle Siebel CRM Connector Features
- Single interface for agents
- Seamless Cisco integration
- Real-time call management
- Multi-channel communication support
- Instant messaging from multiple platforms
- Easy chatbot integration
- Efficient call routing
- Comprehensive client data access
- Simplified agent status management
- Quick migration capabilities
- Video call support
- Call recording functionality
- Simultaneous chat handling
- Customizable pop-up notifications
- Direct call from client card
- Data transfer during calls
- Enhanced customer interaction tracking
- User-friendly installation process
- Support for multiple communication channels
- Increased operator efficiency.
