Opiniator
Opiniator empowers businesses to proactively manage customer feedback and resolve issues in real-time. By utilizing mobile-friendly digital comment cards, it captures customer insights instantly, alerts staff to concerns, and tracks actions until resolution. This ensures unhappy customers are swiftly contacted, fostering recovery and retention while enhancing overall service quality.
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Top Opiniator Features
- Real-time issue tracking
- Immediate customer alerts
- Multi-channel feedback options
- No app required for feedback
- Photo upload for detailed insights
- Customizable feedback icons
- Performance dashboards for locations
- Bilingual feedback support
- Automated staff notifications
- On-site feedback collection methods
- Quick survey responses via SMS
- Instant business-customer connection
- Leaderboard for performance comparison
- Net Promoter Score measurement
- Feedback process design assistance
- Touchless feedback collection
- 2-way messaging capabilities
- Action tracking until resolution
- Customer recovery strategies
- Digital comment card system
