SmileBack
Designed exclusively for MSPs, this customer feedback system focuses on optimizing client satisfaction through real-time insights. By leveraging CSAT and NPS metrics, businesses can promptly identify service gaps and enhance operational efficiency. Integration with existing systems streamlines workflows, making it effortless to collect and analyze valuable customer feedback.
Top SmileBack Alternatives
Sparkcentral
Sparkcentral is an enterprise customer engagement platform that empowers teams and company staff to deliver the best customer services and improve overall experiences.
WEVO
Effortlessly transforming UX research, WEVO Pulse leverages advanced AI to deliver instant evaluations of digital experiences, offering rapid, actionable insights.
Userpilot
Userpilot empowers teams to enhance mobile user engagement through customizable carousels and slideouts, all built with a user-friendly DIY editor.
Yalla
An all-in-one solution for online and remote teams, Yalla streamlines task management, client collaboration, team communication, and project timelines.
Auryc
Unlocking 2025 benchmark data, Auryc enhances digital experience management by integrating qualitative insights with quantitative analytics.
Oracle Maxymiser
Oracle Maxymiser empowers marketers to enhance customer journeys across websites and mobile apps through sophisticated testing and personalization.
GetFeedback
By capturing rich feedback through email, SMS, and digital channels, it enables businesses to listen...
Opiniator
By utilizing mobile-friendly digital comment cards, it captures customer insights instantly, alerts staff to concerns...
Selligent
The platform can be used by companies to create a personalized and unique digital experience...
Appzi
The platform enables the creation of attractive surveys in minutes, allowing for insightful data collection...
Userpilot
This platform empowers product and UX teams to analyze user behavior, launch contextual surveys, and...
Veras Extend
Its advanced promotions and enterprise POS enhance customer engagement, while AI-powered clienteling and interactive virtual...
Usabilla
Users can gather insights throughout their customer journey, revealing the underlying reasons behind data trends...
CustomerVox
With an intuitive drag-and-drop builder, users can create tailored landing pages, popups, and emails, effectively...
Top SmileBack Features
- Customer satisfaction focused
- Tailored for MSPs
- Instant feedback collection
- CSAT and NPS metrics
- Quantitative and qualitative insights
- Service gap identification
- Automated survey distribution
- Seamless system integration
- Custom-branded surveys
- One-click survey triggers
- Real-time response monitoring
- Personalized account setup
- High response rate averages
- Workflow automation capabilities
- Social proof leveraging
- Google Reviews integration
- Custom client reporting
- Feedback-driven QBR preparation
- Easy 14-day trial
- Secure data encryption
Top SmileBack Alternatives
- Sparkcentral
- WEVO
- Userpilot
- Yalla
- Auryc
- Oracle Maxymiser
- GetFeedback
- Opiniator
- Zingly
- Selligent
- Appzi
- Userpilot
- Veras Extend
- Usabilla
- CustomerVox
