Pega Customer Service
Pega Customer Service revolutionizes customer interactions by integrating AI-driven insights and automation across various channels. This platform empowers agents with contextual guidance and task recommendations, enhancing productivity and enabling faster resolutions. With seamless integrations and intelligent self-service options, it personalizes experiences, ensuring customers receive timely, relevant support whenever needed.
Top Pega Customer Service Alternatives
Verint Social
Verint Social empowers brands to provide exceptional digital customer service across social media platforms.
Concentrix
Focused on modernizing technology and transforming experiences, this organization empowers leading brands to tackle complex business challenges.
Sugar Serve
Sugar Serve revolutionizes customer support by enabling seamless omnichannel engagement through messaging, chat, email, and voice.
Take Control
Active partners and customers can easily download essential tools from N-able Take Control, including Windows and Mac consoles.
Get Satisfaction
Get Satisfaction enhances customer engagement by facilitating vibrant online communities where users can share insights and support one another.
N-able Take Control
N-able Take Control is a cloud-based remote support solution designed for MSPs and IT teams, enabling swift issue resolution with five-second connection times.
InGenius
Its features include screen pop, click-to-dial, and automated call logging, providing agents with immediate access...
Service Creatio
It integrates robust productivity tools, automates routine tasks, and offers a consolidated agent desktop for...
Emplifi Service Cloud
Personalized demos showcase tailored features and solutions in real time, allowing clients to explore specific...
ControlHippo
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RingCentral Engage Digital
With dedicated assistance for SMS and a specialized team for technical inquiries, users can easily...
AppHelp
With options for training, onboarding, and ongoing support, businesses can tailor services to meet diverse...
Virtual Agent
Businesses can expect improved response times and personalized support, allowing teams to focus on complex...
Fusion Connect CCaaS
By utilizing cloud-based Voice over IP (VoIP) technology, organizations can enhance communication without the burden...
Top Pega Customer Service Features
- AI-powered task suggestions
- Contextual self-service capabilities
- Seamless CRM integration
- Intelligent chatbots for assistance
- Dynamic training and coaching
- Real-time next best actions
- Omnichannel customer support
- Centralized workflow automation
- Attended and unattended RPA
- Personalized offers and resolutions
- AI-driven customer insights
- Empowered agent experience
- NLP for customer inquiries
- Enhanced digital channel support
- Image-to-text OCR technology
- Predictive billing inquiry detection
- Full customer view integration
- Streamlined case management
- Frictionless customer experience
- End-to-end customer service transformation
Top Pega Customer Service Alternatives
- Verint Social
- Concentrix
- Sugar Serve
- Take Control
- Get Satisfaction
- N-able Take Control
- InGenius
- Service Creatio
- Emplifi Service Cloud
- ControlHippo
- RingCentral Engage Digital
- AppHelp
- Virtual Agent
- Fusion Connect CCaaS
- Live Agent
