InGenius
InGenius transforms customer service operations by integrating telephone systems with leading CRMs, enhancing agent productivity and customer satisfaction. Its features include screen pop, click-to-dial, and automated call logging, providing agents with immediate access to relevant information. This seamless connection enables efficient workflows, fosters intelligent decision-making, and reduces operational delays.
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Top InGenius Features
- CRM and telephony integration
- Instant call initiation
- Automated call logging
- Real-time analytics dashboards
- Click-to-dial functionality
- Comprehensive interaction view
- Customizable workflow support
- Cross-channel management capabilities
- Seamless data synchronization
- Enhanced Salesforce functionality
- Agent empowerment tools
- Screen pop for customer info
- High-speed CTI implementation
- 20+ years industry experience
- Tailored contact center solutions
- Advanced AI capabilities integration
- Omnichannel support for customer service
- Improved first-call resolution rates
- Increased agent productivity
- Insights for continuous improvement
