PKSHA Voicebot
PKSHA Voicebot automates customer call handling, efficiently managing 350,000 inquiries monthly. By distinguishing between standard queries for AI resolution and complex issues for human operators, it enhances operational efficiency. Its intuitive flow creation and built-in correction technology ensure high accuracy, resulting in improved customer satisfaction and reduced operator workload.
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Top PKSHA Voicebot Features
- AI-driven automated responses
- 24/7 customer support availability
- Efficient operator workload reduction
- Customized dialogue flow creation
- High-accuracy data correction
- Outbound calling capabilities
- Integration with major PBX systems
- Automatic identification verification
- Seamless API integration options
- Graphical flowchart interface
- Capability to handle spikes in call volume
- Stress reduction for support staff
- Real-time data analysis support
- Pre-built FAQ voice responses
- Contextual transfer to operators
- SMS notifications for customers
- Efficient data extraction from conversations
- Low-code setup for external systems
- Expedited onboarding support
- Tailored customer service automation
