ReadyDesk
ReadyDesk offers a robust web-based help desk solution tailored for businesses of all sizes. Customers can efficiently resolve issues through various channels, including a user-friendly customer portal, self-service knowledge base, automated ticket creation via email, and live chat support. Technicians can manage multiple tickets simultaneously, enhancing overall productivity.
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Top ReadyDesk Features
- Web-based ticket management
- Customer portal access
- Self-service knowledge base
- Email ticket creation
- Live chat support
- Multi-ticket handling
- Customizable customer portals
- Ticket history tracking
- File attachment support
- Multiple department functionality
- Personalized logos and settings
- Invoicing and billing access
- Asset management features
- Downloadable resources
- User-friendly interface
- Tabbed ticket navigation
- Real-time chat sessions
- Enhanced ticket categorization
- Automated ticket assignment
- Comprehensive reporting tools
