Top ReviewTrackers Alternatives

Customer feedback for a brand has always held great importance for brands and its importance has amplified with the onset of social media platforms. Negative customer feedback can ruin the brand value of a product or service and hurt its revenue, whereas positive customer feedback can act as a catalyst for bringing in more leads.

According to a report by Spiegel research centre, as high as 95% of shoppers read online reviews before making a purchase. The importance of positive customer experiences can never be emphasized enough.

Review and rating management

However, the question that arises is how do you track customer reviews that are written across hundreds of review websites? And even if someone manages to do so, would it be feasible to do so in the long run? The answer to these questions is this very useful tool named ReviewTracker.

It is an online review management software that tracks 100+ review websites and provides its users with a centralized view of it on a common dashboard. However, review management is seldom about just putting all the reviews in one place.

Review Monitoring

Monitoring reviews is about keeping a close check on reviews written across different websites and notifying the users about the activity. ReviewTracker not only monitors reviews but also provides its users, data in the form of easy-to-understand charts and figures.

The advanced data representation features help users take corrective measures quickly and prevent the issue from escalating into something big. In addition to this, ReviewTracker offers greater reach as it is capable of tracking reviews from over 200,000 locations.

Improved Accessibility

A dedicated mobile app to keep a tab on reviews from just about anywhere adds to the convenience and flexibility offered by the tool. Other additional features include negative review alerts, NPS reporting and monthly performance reporting. NPS reporting is unique to ReviewTracker and it allows benchmarks a user’s net promoter score over time and provides real-time performance analysis reports.

With competition seeing a multi-fold increase across different sectors, brands are looking to sell the overall experience of buying their product than just the product. And in order to achieve that usage of tools like ReviewTracker becomes crucial.