SAP CRM provides various customer relationship management products that help businesses and professionals to create excellent customer relationships. It features accelerated trade promotion planning, SAP anywhere, cloud for customers, SAP contact center, convergent pricing simulation, and more. The service is provided by SAP, a company founded in 1972 and based in Newton Square, Pennsylvania, USA.
Top SAP CRM Alternatives
- SAP Hybris
- Less Annoying CRM
Top SAP CRM Alternatives and Overview
Salesforce provides CRM cloud and cloud computing software that helps your business to grow sales faster.
Act provides affordable and easy-to-use contact management and email marketing software for small business.
Close is a Customer Relationship Management software for small and medium-sized businesses to improve their sales.
Dolibarr is an open source CRM and ERP platform that enables small businesses, freelancers, and charitable organizations to simplify their CRM and ERP processes and improve productivity on multiple fronts.
Fresh sales is an all in one CRM by its parent firm named Fresh Works which helps your workforce and team use a better platform.
Agendor is a platform that works in the field of customer relationship management and sales management.
It features sales force automation, marketing automation, customer service management, detailed reporting and analytics, unique...
Sellsy is a CRM, accounting and invoicing software that helps...
The sales outsourcing provided by the site ensures that you get the best tools for...
This CRM solutions is fully customisable to suit the needs of businesses of all sizes...
It features lead capture, lead tracking and assignment, sales pipeline management, complex project creation, project...
It basically targets technology and software companies that create products for other companies to use...
It is mainly designed for smaller companies that are just stepping into the world of...
SAP CRM Review and Overview
SAP CRM is an online customer relationship management platform that provides marketing solutions to different business suites and organizations. The platform is primarily aimed at customizing business procedures in the CRM model for maintaining relationships with customers of distinct enterprises. The customer-focused software provides solutions for business analytics, web marketing, segmentation, and diversified campaigns along with sales and services. It tends to maintain a relationship with clients by capitalizing on consumers' thoughts, raising efficiency and effectiveness, ensuring the smooth functioning of critical procedures and swiftly adapting to the market and environment changes.
The customer relationship model involves a set of principles and procedures that contribute towards increasing the valuable assets of a company and catering to customer needs in a fully flexible and consolidated way. This way it helps to achieve customer beliefs while simultaneously maintaining the custom growth and incorporation of application systems. CRM analytics assists in collecting all the important data about several key sectors such as evaluation of knowledge base to integrate beliefs into administration procedures and effective decision forming.
Automation and sales
This feature includes contact and account management, which is used to store and receive the data associated with several user contacts and accounts. It also traces the conversational analytics and relevant data about customer’s privacy. Partner relationship management is used to integrate partners by tracing various channel leads and collaborating with the same on trading opportunities to sell products and gather reviews. Additionally, it includes activity management and desktop integration, which helps track the roles and activities and balancing everyday schedules and preferences. It also allows the users to synchronize their calendar and contact tools with the customer relationship management system, including google customization.
Marketing and customer support
This feature involves email marketing and campaign management which lets the users exchange emails and contacts in bulk with other parties. Some specific tools involve- forms, list management, maintaining reports, and collecting feedback. Campaign management, on the other hand, enhances the procedures for the enterprises to grow and implement marketing campaigns to target individual groups and trace the results of those campaigns through segmentation. ROI analytics and customer support portal allow the users to examine the effectiveness of various marketing campaigns and offer a convenient way to receive reviews of the customers and answer their queries and issues accordingly. Customers can even access the knowledge base to check the solutions or answers to their questions or post-service issues. This not only enables an effective analysis if customer feedbacks but also provides a way to make improvements and make effective use of processes and tools.
Company Name: SAP SE
Company Address: Dietmar-Hopp-Allee 16, Walldorf,BW, Germany
Founded in: 1972
- Trade Promotion Planning
- Business ByDesign
- CRM Cloud
- Configuring and Quotes
- Consumer Insight
- Contact Center
- Convergent Pricing Simulation
- EMR Unwired
- Event Ticketing
- Commerce Suite
- Hybris Marketing
- Incentive Administration
- Knowledge Central
- Multichannel Foundation
- Paybacks and Chargebacks
- Point of Sale
- Policy Management
- Price and Margin Management
- Pricing and Costing
- Promotion Management
- Real-Time Offer Management
- Retail Execution
- Sales Companion
- Sales Manager
- Sales Pipeline Simulator
- Trade Promotion Optimization
- Taxpayer Online Services
- CRM Service Manager
- Cross-Channel Order Management
- Customer Activity Repository
- Customer Briefing
- Customer Checkout
- Customer Relationship Management