Smart CTI Connector
The Smart CTI Connector is a powerful tool that enhances call center operations by integrating telephony systems with CRM and ITSM applications. This solution automates workflows and simplifies agent-customer interactions, significantly reducing Average Handling Time (AHT) and improving First Call Resolution (FCR) across platforms like Salesforce, Zendesk, and Amazon Connect.
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Top Smart CTI Connector Features
- Omnichannel interaction handling
- No-code customization options
- Advanced telephony integrations
- Real-time performance monitoring
- Historical reporting capabilities
- Seamless CRM integration
- Automated workflow optimization
- Click to Dial functionality
- CTI Screen Pop feature
- Customizable agent dashboards
- Effortless contact access
- Flexible deployment options
- Integration with major CRMs
- Single-screen operation interface
- Support for serverless deployments
- Drag and drop designer studio
- Comprehensive integration library
- Active directory synchronization
- Multi-application compatibility
- Enhanced customer data security
