NovelVox Unified Agent Desktop
The Unified Agent Desktop revolutionizes call center operations by equipping agents with a holistic view of customer information. This software seamlessly integrates with various applications, allowing agents to access caller details instantly. By minimizing Average Handling Time and improving First Call Resolution, it enhances personalized customer interactions and overall satisfaction.
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Top NovelVox Unified Agent Desktop Features
- 360-degree customer view
- Integrated third-party applications
- Personalized customer interactions
- Real-time performance statistics
- Easy installation and configuration
- Industry-specific templates
- No-code drag-and-drop design
- Single interface for agents
- Enhanced First Call Resolution
- Reduced Average Handling Time
- Multi-channel campaign management
- Customizable desktop interface
- Supervisor performance tracking
- Cloud and on-premise options
- Seamless CRM integration
- Ticketing system connectivity
- Built-in call control features
- Dedicated customer success manager
- 24/7 technical support
- Flexible API integrations
