Smiddle Agent Scripting
Smiddle Agent Scripting empowers call center agents by providing customizable conversation scripts that address common customer inquiries and outline suitable responses. With an intuitive web interface, scripts launch automatically, integrating seamlessly with existing contact center systems to access real-time customer data. The platform maintains a history of interactions, allowing agents to effortlessly resume conversations after interruptions, enhancing efficiency and customer trust.
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Top Smiddle Agent Scripting Features
- Customizable conversation scripts
- User-friendly web interface
- Automatic script launching
- API integration capabilities
- Customer data retrieval
- Real-time response guidance
- Objection handling prompts
- Call interruption recovery
- Saved script execution history
- Predefined answer options
- Scenario-based communication training
- Multi-channel support
- Performance analytics reporting
- Agent confidence boosters
- Seamless integration with CRM
- User access controls
- Script version management
- Customer interaction tracking
- Feedback collection tools
- Continuous training updates
