telerion
Telerion provides a robust platform for managing multichannel and omnichannel communication, featuring advanced Skill-Based Routing for maximum flexibility in inbound projects. It integrates various communication channels with interactive actions to enhance customer experience. Designed for cloud environments, Telerion also offers geographic and service numbers across 60+ countries, ensuring high-quality voice termination.
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Top telerion Features
- Multichannel communication management
- Omnichannel communication support
- Internal routing coordination
- Interactive action integration
- Customer experience optimization
- Sophisticated skill-based routing
- Static and dynamic routing options
- Cloud-based deployment
- Software Designed Networks compatibility
- Global geographical numbers
- High-quality voice termination
- Interactive Voice Response (IVR)
- Interactive Call Collector (ICC)
- Customizable chatbot integration
- Self-service structure implementation
- Quality assurance measures
- Third-party application connectivity
- Developer-friendly API access
- Extensive service number options
- Flexible inbound project control
