The LitmusWorld Customer Experience Solution
The LitmusWorld Customer Experience Solution empowers organizations to enhance interactions from the CEO to front-line agents. Utilizing the Measure, Act & Improve® platform, it captures real-time CX metrics, fosters multi-lingual engagement, and provides tailored dashboards. Seamless CRM integration and dedicated support ensure a transformative journey towards exceptional customer experiences.
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Top The LitmusWorld Customer Experience Solution Features
- Actionable insights for all levels
- Interactive conversational UI
- Real-time NPS and CSAT measurement
- Multi-lingual customer conversations
- Emotion capture in real-time
- Custom dashboards for employees
- Measure across 9+ channels
- Integrated Action Management module
- Issue categorization and tracking
- Seamless CRM integration
- 'Client First' operational support
- Front-line enablement workshops
- High user adoption rates
- Intuitive user interface
- ISO 27001 certified security
- GDPR compliance
- Cross-functional CX excellence huddles
- Tailored program roadmap design
- Dedicated CX transformation experts
- Robust data security processes
