TxContact
TxContact leverages Telenetix’s Omni Channel Customer Engagement Platform to streamline taxi hiring. By reducing training costs by 80% and utilizing an IVR bot, it enhances customer interactions across digital channels. The platform also offers a unified desktop experience, flexible licensing, and seamless integration with major VOIP applications, improving agent efficiency and customer satisfaction.
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Top TxContact Features
- Omni-channel customer engagement
- Hassle-free taxi hiring
- Reduced training costs
- Cost-saving IVR Bot
- Unified desktop client
- 360-degree interaction view
- Inbound and outbound flexibility
- Scalable cloud solution
- Low maintenance costs
- Pay-as-you-go model
- CRM integrations for efficiency
- Low-cost entry-level servers
- Software-driven IP-PBX transition
- Voice pattern authentication
- Real-time self-service applications
- Customer activity insights
- Integration with VOIP applications
- Enhanced customer interaction
- Data-driven relationship maintenance
- Quick resolution support.
